Case study / Delivery record

Adobe Commerce upgrade go-lives for a Southeast Asian sports-retail group

As the delivery lead, I governed Adobe Commerce 2.4.8 upgrades for three Southeast Asian sports-retail brands. Formal acceptance and BAST handover protected live trading while leaving each client team ready to operate the platform.

  • 3 sports-retail brands upgraded
  • Adobe Commerce 2.4.8
  • zero-downtime cutover
  • formal UAT across 3 storefronts
  • 3 signed BAST handovers

01

Context

Three live storefronts were due for platform upgrades.

A regional retail group operating global footwear and sportswear brands on Adobe Commerce, due for platform upgrades across three storefronts.

02

Challenge

Acceptance and handover mattered as much as the cutover.

Upgrade live stores with minimal downtime, formal acceptance, and clean handover to the client’s BAU team.

03

What I did

Release governance connected UAT to business-as-usual ownership.

Ran go-live governance end to end: UAT workbooks, go-live approval workflows, release notes, post-launch monitoring and formal handover (BAST) documents per brand.

04

Outcome

Three brands went live with signed operational handovers.

Three production upgrades delivered with minimal downtime and signed handovers; BAU ticket tracking in place from day one.

05

What it taught me

The handover document is part of the product.

The handover document is the product. If the client cannot run it without you, you have not finished.

Programme timeline
  1. 01

    Upgrade planning

  2. 02

    Formal UAT

  3. 03

    Release approval

  4. 04

    Three cutovers

  5. 05

    BAST handover

← All work