Writing · 12 articles
Notes on delivery, margin and judgement.
Practical lessons from programmes I have run for commerce, consumer-goods and industrial brands across the US, UK, ANZ, Southeast Asia and the Gulf. Every article comes from real work, not theory.
Start here: the two long guides
Guide · 11 min read
Delivery management, run as a business: the operator's guide
Delivery management turns signed work into delivered outcomes at a margin. An operator's guide from a leader running a 50+ person practice with P&L ownership.
Read the guideGuide · 10 min read
Program management for digital commerce: a field guide
Program management coordinates related projects toward one outcome. A practitioner's guide to replatforms, upgrades and AI programmes across 5 regions.
Read the guideCommercial ownership and P&L
Margin, pricing, scope and what changes when delivery owns the number.
Topic overviewA year ago I managed projects. Now I manage a P&L. Here is what changed.
What changes when a delivery manager takes on a practice P&L: the questions, weekly numbers, scope, hiring, client conversations and what to stop.
September 2026 · 6 min read
ReadDelivery without commercial accountability is project management with extra steps
Why margin, forecast quality, scope control and client trust belong inside the delivery role, the warning signs when they do not, and how to start owning them.
September 2026 · 5 min read
ReadHow to run a delivery practice on a P&L
An operating model for turning a delivery team into a P&L: the five numbers, the weekly rhythm, pricing, staffing and the leaks that cost margin.
September 2026 · 6 min read
ReadUtilisation, bill rate and gross margin: the three numbers a delivery leader owns
The three numbers that decide whether a services team makes money: formulas, healthy ranges for digital commerce agencies and the trap in each.
September 2026 · 5 min read
ReadScope reconciliation: the monthly check that found 230 hours before they reached an invoice
How a monthly scope-reconciliation workbook compares approved and actual hours, surfaces unapproved work early and turns invoice disputes into prioritisation.
September 2026 · 6 min read
Read
Go-lives, releases and platforms
Upgrades, integrations, hypercare and handover on live commerce platforms.
Topic overviewZero-downtime Adobe Commerce upgrade playbook
The runbook behind three consecutive Adobe Commerce production upgrades that protected live trading: audit, rehearsal, cutover, rollback, hypercare.
September 2026 · 5 min read
ReadHypercare needs an end date: closing a go-live without drifting into unpaid support
Why every go-live needs a named acceptor, a fixed hypercare window and written exit criteria, and how a formal handover moves the platform to the client's team.
September 2026 · 5 min read
ReadPimcore and Adobe Commerce integration: delivery lessons from a five-brand programme
Lessons from integrating Pimcore PIM with Adobe Commerce across five brand storefronts: data ownership, attribute mapping, sync design, testing and rollout.
September 2026 · 6 min read
Read
Clients, teams and global delivery
Business reviews, hiring and running delivery across time zones.
Topic overviewWhat to put in a monthly business review with an enterprise client
A practical structure for monthly and quarterly business reviews with enterprise clients: outcomes, delivery health, money, risks and decisions, in 30 minutes.
September 2026 · 5 min read
ReadDelivering for US, UK, Gulf and ANZ clients from Bengaluru: making time zones work
How a Bengaluru team serves clients from the US to New Zealand: overlap windows, written handoffs, escalation paths and release timing.
September 2026 · 5 min read
ReadHiring delivery engineers with a scorecard, not a feeling
How a delivery leader hires engineers, QA and project managers with a written scorecard, the same questions for every candidate and a cost-aware decision.
September 2026 · 5 min read
Read
Put AI where a wrong answer costs a forecast miss, not a customer
Where enterprise AI earns its keep: price the cost of a wrong answer, keep a human at the point of commitment, and measure the hours saved.
September 2026 · 6 min read
Read
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